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Travis Chapman
Director of UI/UX

July 05, 2022

Start Date

December 11, 2019

Position(s) held at CWH

Director of UI/UX, Digital Product Owner

What other teams do you work with the most? Managing the Enterprise UI/UX teams means we are in the unique position of working with different teams within every vertical of the business, including...

Digital Marketing
Good Sam Marketing Teams
Analytics
Development
Project Management
Product Management
Ecommerce/Retail
Campgrounds
Inventory
What brand(s) do you work for? Camping World, Good Sam What is your favorite thing about your job and why? Love the opportunity to make an impact and improve the experiences of our customers while supporting our business objectives. Providing career growth and opportunity and fulfillment for my team members.

Supporting the larger visions of the company through every interaction we incorporate into our online experiences to create the best experience we can for our customer
What is the most rewarding project you have work on here and why? 1. We have now put together 5 streaming events from the Summer Solstice, to the massive Ultimate RV, to the multi-month National Tour program as well as several concert series. These projects have been a multi designer, multi-team collaborative effort under tight deadlines and we continue to improve on our execution every time. It's great to see the level of interaction and traffic and customer interest that we were able to drive by creating engaging experiences while accomplishing the objectives on behalf of our business stakeholders.

2. Good Sam RV Rentals - bringing this product from inception to life in just 5 months has been a whirlwind and we managed to design a beautiful experience on par with other booking-oriented sites to create a new standard of websites for Camping World sites moving forward. Teams worked together day and night to create something new and fun to get our customers engaged in new and different ways. Make sure to check out rvrentals.com and go rent an RV to travel differently this summer!

3. Goodsam.com rebranding, website redesigns have brought Good Sam into the modern website space and we will continue to rollout throughout 2021 to improve checkout, education, and marketing to provide a better customer experience. Continue to checkout the sites as we update them throughout the rest of the year! Lots of cool stuff coming soon.
What charity/cause/activity is most important to you and why? I am very involved with supporting shelters for those in need, working directly and indirectly with food banks in the past, as well as providing holiday meals to shelters.

I believe it is of the upmost importance that we find better ways to support the houseless to provide them whatever stability we can to help them feel seen, respected and help them face the challenges that houselessness imposes on a person. Every person deserves the same love and support regardless of their living situation and it's important to me to share that passion with others to make the world a better place for those around us.
What charity/cause/activity is most important to you and why? I am very involved with supporting shelters for those in need, working directly and indirectly with food banks in the past, as well as providing holiday meals to shelters.

I believe it is of the upmost importance that we find better ways to support the houseless to provide them whatever stability we can to help them feel seen, respected and help them face the challenges that houselessness imposes on a person. Every person deserves the same love and support regardless of their living situation and it's important to me to share that passion with others to make the world a better place for those around us.
What advice would you give to someone applying to a job at Camping World? Be open to facing new challenges and accepting new opportunities; be excited and passionate about creating a better platform for our customers, and support the ecosystem that Camping World has created to give a holistic, community-focused, positive shopping and purchasing experience.