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Career Areas

There’s a lot of opportunity at Camping World with many job titles you may recognize. But what do those titles mean at Camping World? We talked to people in some of those roles (and their leaders) and here’s what they had to say about their own jobs . . .

Icon RV Icon RV RV Sales
Icon Wrench Icon Wrench RV Service & Maintenance
Icon Shopping Cart Icon Shopping Cart Retail
Icon Headset Icon Headset Call Center

Can you say "Big Money!"? That’s what you’ll make here. Cars are a neccessity, but RVs are all about fun. The fact that we sell fun makes our jobs fun too. My job is pretty obvious, I help customers find the right RV or motorhome to fit their needs, plans and budget. My day is spent not only with the customers in the dealership, but also following up by phone and email with prospects. Camping World does a lot to make my job easier like having lots of inventory available from multiple manufacturers, providing us with the best-selling tools and constant promotional efforts to get customers in the door. What more could a sales rep could ask for? Not much, which is why there’s a steady stream of “mini deals” in addition to big commissions for those big unit sales. Our customers are passionate about RVing and excited to find the perfect unit for their next trip. I love helping customers make their travel dreams come true almost as much as I like my hefty commissions!

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As Sales Manager, my job is fairly straightforward... I manage the best sales team in the industry! I recruit them, hire them, train them and do all I can to motivate them to be the best sellers they can be! I know my numbers, I know my team and I know how to get the most out of both. I’m lucky because Camping World provides me with a great inventory team, lots of training and other tools as well as the best support system in the business including a great marketing team and an enormous database of potential clients—the 1.8 million Good Sam Club members! My team and I are very goal driven and we love beating our numbers, especially in a company that offers so much opportunity to advance my career.

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As GM, both the sales and service teams report to me. I’m the one who sets the goals and performance objectives for these teams which means I know my numbers like the back of my hand. I live ‘em and breathe ‘em. Lucky for me my teams are solid and the best in the business, but when the best team can’t get the job done, it’s my responsibility to figure out why and fix it. Same thing with customers, it’s my job to address any customer issues as well as any employee issues. Camping World gives me the freedom to run my business as if it is my own business so I’m always working on being the best... whether it’s my division, my organization or the industry overall. I’ve been given a lot of opportunity here as I’ve worked my way up and it’s good to know when I work hard and smart, the benefits don’t just flow to the company’s bottom line, they go to mine as well!

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"I’m a people person!" That’s what my friends say about me, so that’s probably why I like my job being a receptionist at Camping World. I like talking to people and being the friendly face that greets them when they walk into the dealership. Most of the time I’m the first person they talk to, so I really want them to feel welcome. I hope I help out the team by putting customers in the mood to buy as soon as they walk in our door! Of course I also answer the phones and I want them to hear the smile in my voice even if I’m just transferring them elsewhere. This is a great place to work because the people are great and so are the benefits!

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Finance Managers enjoy an incredibly fulfilling opportunity because we can deliver RV’s to “Happy Campers” in a fun and highly competitive environment while generating significant gross income for the dealership and an above average personal income.

On a typical day our Finance Team is involved in every RV that is delivered - starting each day with a review of deals in process and continuing throughout the day with interaction with the entire Camping World team. Finance Managers interact daily with indirect lenders, sales people, the dealership’s management team, and, of course, our great customers!

Great Finance Managers feel like we are “running our own business” within a CW dealership which means the best Finance Managers deliver the highest percentage of the deals entrusted to them and generate the most gross income for the dealership.

There’s a tendency to compare our business to automotive. However, automotive Finance Managers often find themselves worn out by the automotive grind of excessive hours and customers who do not enjoy the process of buying a car. While our Finance Managers work very hard, we typically work fewer hours than our counterparts in auto dealerships. We also have more fun (and make more money!) because our customers are buying fun rather than a necessity. Also, we find our products easier to sell because RV manufacturer warranty terms are much shorter than automobiles and financing terms are much longer for RV’s.

I also love the fun, competitive environment. Everyone wants to be a part of a winning team – that defines Camping World! Being able to win every day while offering quality products and services to the customer is extremely rewarding. We have “fun with a purpose”! I work in an environment with high expectations and I’m challenged by the people around me. In addition to being well compensated, there is endless opportunity for advancement. Who could ask for more?

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OK, the name of the job is “Detailer” so no shock, having an eye for details is a really important part of my job. I’m responsible for inspecting and cleaning every inch of the inside and outside of new and used RVs and other motor homes. Every day goes fast and I get to see and work on every brand of all the cool new RVs which is fun, but making an older model shine like new reminds me why my job is so important. I know I’ve done a good job when the customer and the sales team are both happy with how great the RV looks. I mean who wants to start a trip in a messy RV? I make sure that never happens because my units sparkle when I’m done with them!

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Our primary responsibility is to keep the shop clean, organized and loaded with RVs and to support the service and sales team when they need us. If you don’t already know how to drive a forklift, training and certification are provided on-site! We also get to move RVs safely around the dealership lot, so there’s always something new to drive whether it’s trucks, motor homes, trailers or the latest RVs. Every day is different, the pace is fast, the team is great and Camping World provides many opportunities to better myself and my family.

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Yes, I do spend a lot of time with parts, as you might have guessed. I identify them and order them and work hard to keep the right things in stock so we don’t have to backorder or buy more than we need. I also provide cost estimates to the Service and Sales teams for the parts I think they’ll need for repairs and, of course, place the orders for the required parts from a wide variety of suppliers and manufacturers. When those and other parts come in, they come to me so I can verify the receipts against the orders and coordinate any part returns and reorders to keep things flowing smoothly. I also track orders so that I can provide daily status updates.

Clearly my days are very busy. I get to work with a lot of people both inside Camping World, like our technicians, sales team members and other associates and people outside Camping World. We use lots of vendors and suppliers for all these parts for all these different RVs and other things we repair, so that means a lot of people to work with. There are a lot of balls to juggle but I love the challenge of keeping all the details straight and doing my part to keep running without a hitch. Plus I know at Camping World I have options to move up too!

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RVs are great, and as all RV’ers know, they need upkeep throughout the year to operate at 100%. As a Service Advisor, I work directly with our customers to determine necessary repairs and help them figure out their product and service needs. My day is spent providing excellent customer service because I’m the frontline when it comes to our customers, at least the ones who need repairs or maintenance. So keeping them happy is important and making sure they are scheduling everything they need does that, plus it means I hit my sales targets which equals more money in my pocket.

Since accurately writing up these orders is a critical part of my job, I’m pretty attached to my computer and keep a lot of things going at one time. I know it was a good day if my customers were satisfied and well-informed, all their RV-related problems are solved and their RVs are functional again! I love the fact that my days are busy and no two are the same. That keeps me moving and makes time fly. The team here is great, the benefits are good and I have ways I can move up . . . all good.

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“You can fix anything!” That’s what I’ve heard my whole life. Now I can add RVs to my list because I work on a wide variety of RVs, trailers and motorhomes. I love to figure out what’s gone wrong when no one else can. I spend my days diagnosing, inspecting, adjusting, repairing and reconditioning any issues our customers may be experiencing with their unit. I know I’m doing a good job when none of my repairs bounce back. Unlike other technician jobs I’ve had in the past, working at Camping World means there’s no limit on what I can earn. We get paid on a flat rate basis, so as long as I’m efficient and maintain our standards, I can really make good money! I never know what is going to drive in next or what kind of a problem it’s going to have, so it’s never boring.

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As Service Manager, I oversee the daily operations of the service department to achieve sales and productivity objectives with my team of technicians, service advisors, parts associates, warranty administrators and porters. Because Camping World provides needed administrative support, I am free to “run my department” which is great because seeing it as my own business is a big part of what I think makes me successful. Juggling keeping customers more than happy while focusing on profitability, controlling expenses and building my team is challenging but very rewarding. And speaking of customers, in my world that includes internal customers as well since my team works so closely with other parts of the business. I love solving problems in this high volume, fast-paced environment and constantly tinkering with “my” business to make it as profitable and efficient as possible. The better I do, the more options that are open to me, that’s what I love about Camping World.

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In many ways, I’m the face of the company. I’m responsible for providing our customers with an exceptional in-store experience each and every time they visit. I love interacting with our customers who share my passion for the outdoors, and I do my best to make sure they leave my store with a smile on their face. In any given day, I could be assisting on the sales floor, working the register, or maintaining the cleanliness and organization of the retail merchandise. But unlike other retail jobs, my position allows me to grow my paycheck by selling Good Sam Club Memberships, as well as otherproducts and services. Not bad when I’m already making $12.25 per hour. At certain locations, I also have the opportunity to be cross-trained so I can grow my skillset and advance my career with the Company.

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I’m about as organized as they come! And that’s good because my role is key to the operation of our SuperCenters, which have multiple departments under one roof. I work with everyone from Technicians to customers, and love the variety that provides in my day-to-day. I’ll meet with our RV Technicians to better understand what unique parts are needed to get the job done, and what we have in inventory for future repair needs. I make sure the dealership is never running low on certain items by constantly monitoring what is in stock and ordering new parts in a timely fashion. This might sound like a lot, but our support system is second to none in the industry. Even better, my managers gave me the cross-functional training to fully understand the business and be successful in my role.

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As you might imagine, I oversee all retail operations at my facility. Along with my regional leadership, I develop strategies, identify goals and objectives, and lead and coach a team of associates to execute those goals. I typically begin my day by reviewing the previous days’ metrics and then meeting with my team to communicate our goals for the day. From there, my day can go a number of directions. Some days, I may have to check in a truck that’s delivering new inventory and others I’ll be following up on customers’ orders to ensure they have everything they need. All this is done while keeping a close eye on our store’s metrics and taking steps to meet our revenue goals. Lucky for me, my GM and Market Director give me the support to consistently hit my numbers. And when the time comes, I know I can grow my career with the Company since most of our Market Directors used to have my job before being promoted to their current role.

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Every group needs a Jack (or Jill)-of-all-trades and that’s me. I directly support the Retail Manager and work on a variety of tasks daily, includingprocessing payroll for the retail team, coordinating AR/AP for the store, submitting purchase orders for the Product Specialists, reconciling inventory and running reports. My role is vital to the operation of our business and I ensure there are no breakdowns in communication between the different departments. I know how to prioritize tasks and solve any problem I’m faced with. And, because of me, the store runs smoothly and my teammates are able to fully assist our customers.

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I’m an expert in my field, whether it be RVs, hunting, fishing, firearms, or marine products. All of my friends ask me for advice when they’re planning their trip through the outdoors, so I decided I might as well get paid for sharing my knowledge. I love helping people get exactly what they need for their next vacation and I understand our customers are counting on me to guide them to the perfect product. I work alongside the Sales and Service departments to ensure a high level of customer service satisfaction. My customers have come to know me on a first name basis since they know I’ll take care of them.

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You wouldn’t really know what I do by my job title, but I spend my day on the phone! I’m on calls most of the day because I take the time to make a connection with each member who calls me. That’s the best way to understand what they need. I try my best to meet those needs and sell them various memberships like our Good Sam Club, Roadside Assistance and TravelAssist memberships. I’ve gotten lots of training to help me do what I do well, so I believe I provide exceptional customer service and I know how I’m doing based on my numbers. Here it isn’t just the top one or two who make good money, I regularly have above average revenue and call center metrics! Like most jobs, it isn’t a fit for everyone, but when you love it like I do you can earn a very good living by simply working your schedule, maintaining a positive attitude and applying what you learn. When people know who you are and who you work for, it makes the job a lot easier because you’ve already gotten past the first hurdle—they know who you are and what a quality product you’re selling. I also know I have a lot of opportunity here which is very motivating.

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Sales is something you have to love to be good at it. And I love it! I’m on the phone all day talking to people, getting to know them and what they need to make the most of their time off in the outdoors. I get to hear about all the things people love to do which makes selling our great line of products easy because they can’t wait to go on that vacation or take their kids camping or finally take that long road trip now that they’re retired. Between the products at Camping World, Overton’s and Gander Outdoors, it’s a rare day when I can’t help them find what they’re looking for. I work with a great team at a company with great benefits and it’s very cool to know that the better I am at my job, the more I make. That translates directly to more dollars for me and we’re back to why I love sales!

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My job covers a wide assortment of customer relationship management (CRM) duties that range from customer data entry to ensuring the sales team is handling customer follow up and entry properly. Aside from CRM management, I make sure the inventory on the lot and online is consistent with the products we are advertising. Ultimately, my goal is to ensure that the product that we are advertising is one that would make me proud to purchase myself. I love being a valuable resource for our sales department and do my best to coordinate inventory transfers from other locations so they have the best products for our customers. And if they have questions about our inventory and product selection, they know who to go to first.

My day begins by reviewing customer activity over the past 24 hours, which can include appointments, new leads, follow ups, logged ups, deliveries, incoming trades and deposits. Once that's wrapped up, I turn my focus to assisting the sales team in various training scenarios, inventory requests, photo management, online inventory management, incoming leads, RV genius input, maximizing CRM information entry, customer follow up, appointment setter management, social media, advertising and event planning. All these tasks are a must in a day in the life of a BD Manager.

I'm at my best when I'm maximizing productivity in myself and my team. The dealership's traffic flow is highly dependent on the BDC department. Photos, appointments, follow ups, inventory management, advertising, social media and effectively logging information all contribute to your traffic levels in the dealership. The difference in being a BD Manager here versus somewhere else would be the versatility. I love having the ability to work with the service department, work with customers, help with complaints, develop our CRM, train our employees for long term success and many, many other things that make me an asset to our dealership. I like working at Camping World because of the ability for growth. Knowing you have the ability for growth is an incentive to soak up as many skills and knowledge as you can.

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The duties for a Camping World BD Admin include keeping up with the dealership's inventory, assisting with photographs, ensuring the inventory information on the dealership's website is accurate, staging units, helping with reception as needed and assisting with CRM management. I help ensure that stock units with service needs are communicated to both the sales and service departments. I LOVE being the BD Admin at my dealership because there is freedom in structuring the day/week. Having the ability to organize tasks in a manner that maximizes my own productivity while still maintaining enough flexibility to help my teammates whenever they need really creates a more rewarding work environment. In contrast to this position at other companies, I have the opportunity to be a part of a much more heart-warming process at Camping World. The BD Admin not only works behind the scenes to make sure our customers' experience is seamless and one to remember, but we also get to be involved with our customers in a very special process - buying a home away from home . . . a place for them, their families and friends to experience adventure and make memories that will last a lifetime. Camping World is such a refreshing place to work and a great team to be a part of because here, we are given the opportunity to spark joy in families each time we clock in. It really is the most fulfilling part of the job and something that I haven't seen replicated in other work environments.

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My job is to drive traffic to our dealership by addressing requests for information by perspective buyers. My duties include: setting appointments, making at least 80-100 calls daily, and ensuring our internet customers receive the information they were looking for. I start my day by responding to new eLeads and information requests from our customers. But the majority of my day is spent following up with leads and making phone calls to prospective buyers, striving to hit my goal of at least 80 to 100 calls daily. Having a passion and a love for the job makes me a good BD Representative. Camping World is a brand I believe in and I hope I help my customers believe in us too. I put my heart and soul into working with our customers to ensure they are receiving the service they deserve. I have 4 years of prior experience working in a BDC department. The difference here at Camping World is the positive atmosphere, the friendly staff, the customers, the management team and just a wonderful feeling I get when I come to work every single day. It's fun to share in the excitement of my customers when they find the camper of their dreams.

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My role is critical to the success of the company. As a Distribution Specialist, I may wear many hats or specialize in one of a few areas, such as Returns, Outbound, or Fulfillment. Without my contributions, our stores would have empty shelves and would be unable to assist our customers with their camping and outdoor needs. Not only am I helping our customers and my fellow colleagues, but each day I continue to learn new skills and grow my product knowledge. My managers and teammates are very supportive, and we work together to ensure all requested items are shipped out within 24 hours of the order being received. Each day presents a new challenge with new stores or products, but the workload allows me to stay busy and makes the day fly by. But what I enjoy most is the work environment and the people that I work with.

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As Distribution Supervisor, my days involve not just managing the products we ship out, but also the members of my team. My team provides our stores with the products they need every day, and I make sure they’re working efficiently so all orders are shipped out in a timely manner. While I’m focused on fulfilling all orders, I also take my responsibility to provide a safe work environment very seriously. I ensure a clean work space and offer training to prevent any mishaps that may occur. With everything going on at our distribution centers, I stay very busy and am empowered by my leaders to continue developing professionally. And while meeting our metrics are important, my favorite part of the job is being a coach and mentor for our warehouse team.

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Don’t you dare call us corporate. Though we’re responsible for all the “corporate” functions, our culture is not at all stuffy and buttoned up. Those of us in Accounting, Inventory, Payroll, Benefits, Legal, Marketing, IT and HR support the entire employee population, regardless of brand, location, or whether you root for the Chicago Cubs. Most of our shared services are based in the Chicagoland area but some of us are scattered around the country in places like California, Colorado, Minnesota and Kentucky. For those familiar with our departments, the work is self-explanatory, but where we work and how we work are definitely not.

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Cubicles? Yes. Numbers? You bet. We spend a lot of time in both, but not all of our time. We function as a team. So much so that we even have a team color. (It’s purple in case you were wondering.)

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People just want to get paid and that’s what we do. Granted, it’s challenging with over 13,000 employees but the challenge is what makes it fun. We don’t just churn out paychecks all day every day; we also have an opportunity to creatively problem solve all kinds of interesting issues.

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Health and wellness is woven into our work and home life like never before. Our benefits team stays on top of the ever-changing benefits landscape to make sure our associates are well-informed and supported in their quest to take care of themselves and their loved ones.

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Our legal team is small, but mighty. We’re not only mighty enough to handle the volume, but we’re flexible enough to stay on top of the ever-changing, always-urgent issues you’d expect from a company that’s exploded in size over the last few years to over 13,000 employees in nearly 200 locations covering eight unique brands. We’d tell you more, but we can’t. You know we can’t.

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Who doesn’t love the latest and greatest technology? That’s what we play, er . . . work with here. We work hard, but still know how to have fun. Whether you need help with your “technical difficulties”, find a rogue noisemaker in your office or feel a bouncy ball whizzing past your head, you can bet that a member of the IT team isn’t far away.

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Throw out those shoulder pads and hairspray. We’re not your grandmother’s HR team. We’re everything people operations and strategy. And we pride ourselves on wearing multiple hats. You’ll never hear us say we’re *just* a (fill-in-the-blank). In addition to handling the usual HR stuff, we focus on developing and managing cool new programs that make us a destination employer and a leader in the retail industry (cough cough – Paid Parental Leave). It’s our duty to make not only our workplace a great place to be, but also our communities. Our social responsibility efforts spread far and wide, including our HR EVP’s title!

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Fast paced, exciting and always evolving, we're the in-house creative agency. We excel at meeting and managing all the branding, advertising and marketing needs of our company from local dealership advertising to national initiatives. We're a tight-knit team that works collaboratively to create campaigns that exceed our client's expectations and help drive our company and business forward.

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